Working at St Marguerite
10 Ashburnham Road, Eastbourne, BN21 2HU
Operated by St. Marguerite Residential Care Home Ltd
24 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Strong leadership from a visible, respected manager and a supportive family-like team culture, but staffing lacks long-term stability and training is mostly basic."
Safety & Risk
7/10
✓
Staff were trained on safeguarding and understood how to respond to any suspicion or allegation of abuse... Systems were in place to manage medicines safely; records were clear... People's individual risks were assessed, and actions were taken to reduce any risks.
Staff Culture
8/10
✓
Staff felt well supported and valued. There was a strong team spirit. Staff told us they felt appreciated, and part of a 'friendly' team... 'We are like a family'.
Staffing Levels
6/10
✓
People and relatives were confident with the staffing arrangements. They told us there were enough staff to meet people's needs. Staff told us staffing numbers were suitable, one staff member said, 'There are enough staff, it just works'.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had access to training as part of their induction and further training was completed for example, mandatory training included infection control, health and safety... dementia.
Management
8/10
✓
The registered manager was highly visible and respected by people and staff. He led by example and demonstrated a caring, respectful approach to all.
Programmes
6/10
✓
Per 2019 comprehensive inspection: A programme of activities were provided by visiting entertainers and in-house activities supported by part time activity staff. Activities included a choir, flower arranging, dominoes, knitting and cards club, musical afternoon... 'Wish Tree'.
Points to consider
Staff numbers are enough to meet needs and staff say it works, but no details on stable long-term team or no agency use.
Staff told us staffing numbers were suitable, one staff member said, 'There are enough staff, it just works'.
Only standard mandatory training and some extras like dementia care, no specialist courses or career progression funded.
Per 2019 comprehensive inspection: mandatory training included infection control, health and safety, fire safety... Further training including dementia, Deprivation of Liberty Safeguards (DoLS) and Mental Capacity Act (MCA).
Regular activities like choir, games and a wish tree, but no full-time coordinator or special innovative programmes.
Per 2019 comprehensive inspection: programme of activities available... supported by part time activity staff. Activities included a choir, flower arranging, dominoes... 'Wish Tree' had been introduced.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews