Working at St Margarets Care Home
99 Carlisle Road, Eastbourne, BN20 7TD
Operated by Total Support Solutions Limited
22 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff praised the training and enjoyed a positive culture with creative activities, but weak leadership oversight and agency staff for shortfalls hold it back."
Safety & Risk
6/10
✓
Per 2020: Assured service following safe infection prevention. Per 2019: Systems to manage infection control... however... provider's clinical waste bin was unlocked.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was also a positive, friendly and caring culture amongst the staff. Staff told us they liked working at the service.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff... Agency staff were used to cover staff shortfalls such as sickness.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of the training provided... virtual dementia training... 'The training is really good. I'm always learning'.
Management
4/10
!
Per 2019 comprehensive inspection: Well-Led rated Requires Improvement as accurate records were still not consistently maintained, audits not always effective.
Programmes
7/10
✓
Per 2020 inspection: Care staff had taken on the role of providing activities during the pandemic and had thought of creative ways. Per 2019: Pet Pals visited... range of animals including a cat, chickens and a budgie.
Points to consider
Manager in post but paperwork like care plans and fire evacuation plans often not up to date, so leadership oversight is weak.
Per 2019: Care plans were not always updated following a change... PEEPs failed to consistently identify the support a person would require to safely evacuate.
Enough staff most of the time but agency workers cover sickness shifts.
Per 2019: Agency staff were used to cover staff shortfalls such as sickness.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews