Last updated: 10 February 2026
"Staff feel supported by visible approachable leaders, with stable experienced teams and good training, although activities are basic without specialist programmes."
People were safeguarded from abuse and neglect. Staff knew how to recognise and report any safeguarding concerns... People received safe support with their medicines... The provider had clear systems in place to report, analyse and action any incidents.
Staff felt supported and valued by the management... The culture of the service was calm, welcoming and inclusive... 'There is a strong team spirit... The management is very approachable and open. It is a very open culture.'
There were enough appropriately skilled and experienced staff to support people safely. Staff told us they had no concerns around staffing levels... 'The staff group is very experienced and a long time here... I feel we are supported with the current level of staffing.'
Staff received initial and refresher training appropriate to their roles... Training included courses in a range of topics... face to face... Staff were offered career progression opportunities and additional training, for example to achieve nationally recognised social care qualifications diplomas.
Staff felt supported and valued by the management. Leaders were visible in the nursing service on a day-to-day basis. People, their relatives and staff told us they were approachable and worked in a transparent way.
There was dedicated staff in the service who supported people to engage in a variety of activities. This included opportunities for people to exercise, to go out, to take part in arts and craft or pet therapy sessions, as well as reminiscence or individually supported activities.
Only basic activities like arts and crafts, pet therapy, outings and reminiscence, no specialist named programmes or tech beyond basics.
There was dedicated staff in the service who supported people to engage in a variety of activities. This included opportunities for people to exercise, to go out, to take part in arts and craft or pet therapy sessions, as well as reminiscence or individually supported activities.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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