Working at St Lukes Care Home

Big gaps in staff training with many missing updates on basics like safe lifting, first aid, dementia care, and mental capacity rules.

there were shortfalls in some key training areas such as person-centred care, moving and handling, first aid, risk assessments, preventing falls, pressure ulcer prevention, incontinence, mouth care matters, dementia, deprivation of liberties (DoLs), mental capacity act (MCA) and fluid and nutrition

Staff numbers often too low especially afternoons and weekends, relying on agency workers.

I feel the staffing levels can improve. Sometimes when staff are assisting with service users in the bedrooms and in the afternoon can be difficult” and “The staffing level is below par.” and “More full-time staff needed and less agency, especially at weekends

Risks not managed well, like bedroom alarms added without checking residents capacity or agreement, and some meds given too close together.

where bedroom alarms had been put in place to monitor movements of people, we saw these had not been assessed or documented appropriately or involved the people living at St Lukes” and “for 2 people incidents when paracetamol containing products had been given within the safe 4-hour time interval