Working at St Luke's Care Home
35 Main Street, Lincoln, LN2 2UJ
Operated by Carecall Services Limited
32 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Positive culture where staff feel supported and good staffing levels with fewer agency workers, but medicines records and training gaps need fixing."
Safety & Risk
5/10
!
Medicines management improved but not all showed opening dates, some as required medicines lacked administration reasons on MAR.
Staff Culture
7/10
✓
Staff felt they could approach management for support, management team worked well together, positive person-centred culture created.
Staffing Levels
6/10
✓
Duty rosters showed adequate numbers of staff, staff felt there was enough to support people, reduced agency reliance with new recruits who know residents.
Training & Dev
5/10
!
Staff received appropriate training, no longer in breach, but one relative felt some aspects needed improvement for specific conditions.
Management
6/10
✓
The manager had been in post approximately 2 months, receptive to feedback and addressed concerns straight away, but improvements need sustaining over time.
Programmes
6/10
✓
Activities coordinators provided range of leisure opportunities, baking, group events, support for isolated people.
Points to consider
Some medication bottles miss open dates and when-needed doses lack reasons why they were given.
Not all medicines showed the date of opening. Some as required medicines lacked a reason for their administration on their medicines administration record (MAR).
Training covers basics but one relative said it still falls short for specific resident needs.
one relative felt some aspects of staff training needed improvement, as they felt their family member's needs were not always met due to their specific condition.
Manager is new, only two months in post, and needs to show fixes last long-term.
The manager had been in post approximately 2 months... we would need to see these improvements... sustained over a longer period of time
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews