Working at St Lukes Care Home
330 Ilford Lane, Ilford, IG1 2LT
Operated by Northbrook Homes Limited
5 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Compassionate and supportive management creates a positive staff culture, but basic activities without specialist programmes keep things routine."
Safety & Risk
7/10
✓
At our last inspection... medicines were not always managed safely... At this inspection, these issues had been addressed. We saw that PRN protocols were in place... risks to people were assessed more effectively.
Staff Culture
7/10
✓
A staff member said, “The managers are all very good. So helpful and supportive. I thank them and my colleagues for all they have done for me. They have taught me a lot.”
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff... A staff member said, “We have enough staff and we work well together. Everyone is very supportive.”
Training & Dev
6/10
✓
Staff completed mandatory training and an induction in key areas such as learning disabilities and autism awareness, safeguarding adults... records showed they received supervision, appraisals and support with additional qualifications.
Management
7/10
✓
Staff were positive about the management team and told us they were compassionate and cared for the staff and people they supported. A staff member said, “I can talk to the manager about anything. They are very kind, supportive and approachable.”
Programmes
5/10
!
People were supported to take part in various activities... such as going out on public transport, dancing, exercise and walks in the park... making Valentine’s Day cards... arts, crafts and games.
Points to consider
Basic activities like arts, crafts, outings, and games with daily planners, but no dedicated coordinator or specialist programmes, so the role stays mostly routine personal care.
People were supported to take part in various activities that were meaningful to them. They had their own daily planners for things they wanted to do, such as going out on public transport, dancing, exercise and walks in the park... arts, crafts and games.
Staffing is enough to meet needs and staff say they work well together, but no details on retention, agency use, or proactive planning beyond basics.
A staff member said, “We have enough staff and we work well together. Everyone is very supportive.”
Only standard mandatory training plus induction and some supervision, with support for extra qualifications but no specialist career pathways or funded programmes.
Staff completed mandatory training and an induction in key areas such as learning disabilities and autism awareness, safeguarding adults... records showed they received supervision, appraisals and support with additional qualifications for their continuous development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews