Last updated: 9 February 2026
"Friendly culture where staff feel like family and approachable management, but basic activities and routine staffing hold it back."
Staff trained in safeguarding and knew how to report abuse or whistleblow; medicines managed safely with no gaps in records; risk assessments supported positive risks.
One person said care staff are nice and kind, we are like a little family; staff said atmosphere is very friendly, happy coming to work and it's my passion.
People told us there were enough staff to support them; we found there were suitable numbers of staff available to provide assistance when needed.
Care staff received training relevant to their role on a regular basis including safeguarding, medicines, mental health awareness; records confirmed regular supervision and annual appraisals.
People liked the management of the service and felt able to approach them at any time; staff said registered manager is open, you can pop in anytime if struggling.
People supported to attend activities of interest such as in-house cookery groups, local community clubs, choose music, stretches and worship.
Staff numbers are enough but nothing special, no details on team stability or agency use.
People told us there were enough staff to support them at the service. We found there were suitable numbers of staff available to provide assistance to people when they needed it.
Only standard training and supervision, no funded qualifications or career development.
Care staff received training relevant to their role on a regular basis, which included, safeguarding, medicines, diabetes, mental capacity... Records confirmed care staff received regular supervision where they discussed progress of their work and they had an annual appraisal.
Basic activities like cookery groups and music make the role routine, no coordinator or specialist programmes.
People were supported to attend activities of interest to them such as in house cookery groups. People confirmed the service helped them find local community and cultural groups... I get to choose music.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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