Working at St Leonards Place

There were suitable numbers of staff in post... agency staff were never used as the staff team covered all absences between themselves, but gaps in staff employment records... references from previous employers had not always been received prior to staff commencing their employment.

Staff had not received appropriate training to enable safe and consistent support to people whose anxieties and identified risks may impact on themselves and others.

Relatives spoke very highly of the registered manager and how well they run the service, but monitoring processes were not robust and effective.

People were supported to go out regularly, every day, to experience favourite and new things, to support socialisation... This included to the shops, for recreational activities or out for a meal.