Last updated: 9 February 2026
"Supportive hands-on manager and positive culture shine, but staffing shortages limit chats with residents and activities remain basic."
The registered manager completed a root cause analysis following a recent outbreak... lessons were learnt and shared with all the staff team... We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.
The registered manager and staff promoted a positive culture at the service. Per 2021 comprehensive inspection.
People and relatives told us at times they felt more staff were needed, however they always received the support they requested. Per 2021 comprehensive inspection.
Staff told us they received training and support from the registered manager... All mandatory trainings done, and observations of competency is happening. Per 2021 comprehensive inspection.
Staff praised the registered manager for leading from the front, being supportive and hands on helping with daily tasks. Per 2021 comprehensive inspection.
People told us there were activities organised in the home which they could join if they wished... sherry and get together before lunch... evening entertainment... choir. Per 2021 comprehensive inspection.
Residents and families say they wish there were more staff to spend time chatting, though help comes quickly when needed.
People and relatives told us at times they felt more staff were needed, however they always received the support they requested. Per 2021 comprehensive inspection.
Only basic activities like social drinks and evening entertainment, no coordinator or specialist programmes to make the role more varied.
People told us there were activities organised in the home which they could join if they wished. One person said, they're very busy to keep us occupied. We have a sherry and get together before lunch, they do try... People who liked to spend their time in their bedroom told us they wish staff would have more time to spend with them. Per 2021 comprehensive inspection.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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