Last updated: 9 February 2026
"Stable staff, approachable management and open culture stand out, but brief supervisions and basic activities need improvement."
People were kept safe. Staff knew how to raise safeguarding concerns... Risk management strategies were in place... The administration of medicines was managed in a safe way.
The provider created a cohesive team culture... management approach created an open and empowering culture in which they felt able to contribute their thoughts and suggestions.
There were good staffing levels needed to meet people's assessed needs and the number of residents being cared for. This is why we are so pleased the staff team here is so stable.
Staff received annual training in a wide range of topics including dementia, health and safety, nutrition and specialist training where needed, but supervision records indicated discussions were brief and sessions not as regular as required.
People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.
The activities coordinator was creative in developing a wide range of individualised activities people had expressed an interest in.
Supervisions for staff are brief and not as regular as they should be, so support for development is not fully there yet.
Supervision records indicated discussions in these meetings was brief and the sessions were not as regular as the service's policies and procedures required.
Activities have a coordinator and variety for residents, but nothing special like named programmes to make your shifts more interesting.
The activities coordinator was creative in developing a wide range of individualised activities people had expressed an interest in.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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