Last updated: 9 February 2026
"Positive culture where staff feel valued alongside engaging activities, but audits miss record keeping gaps and equipment risks."
People felt safe... Staff had completed safeguarding training... People received the medicines they were prescribed... regular medicine audit checks were completed... but we identified some medicine recording issues.
Both people and staff had confidence in the management team and staff felt valued and well supported. This had resulted in a positive, encouraging and supportive culture within the home.
There were enough staff on duty to keep people safe... People felt more staff were needed at the home because they were sometimes kept waiting but we saw there were sufficient numbers of staff.
Staff had completed training considered essential to support people's needs and to work safely. Staff spoke positively about the training and support they received... New staff received an induction and completed online training linked to the Care Certificate.
Audit processes had not identified areas needing improvement in regard to record keeping. They had also not identified potential risks related to the environment and equipment.
An activity organiser planned daily group activities that people could participate in if they wished... daily reminiscence session which included reading a poem, completing a quiz, and crossword. We saw these sessions were well attended.
Bosses are dedicated and approachable but audits miss risks like worn equipment and record gaps so problems are not always spotted early.
Audit processes had not identified areas needing improvement in regard to record keeping. They had also not identified potential risks related to the environment and equipment.
Staffing is adequate and call bells get answered but residents sometimes wait on busier days and feel more staff would help.
People felt more staff were needed at the home because they were sometimes kept waiting but we saw there were sufficient numbers of staff to support people during our visit and call bells were answered in a timely way.
Only standard essential training and Care Certificate basics with no specialist courses or funded qualifications mentioned.
Staff had completed training considered essential to support people's needs and to work safely... New staff received an induction and completed online training linked to the Care Certificate.
AI Generated
Last inspected: October 2019
Direct feedback from current and former employees

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