Last updated: 10 February 2026
"A friendly open culture and supportive management with well-trained staff, but limited activities and stretched staffing with agency workers hold it back."
The provider did not always work well with people to understand and manage risks. For example, people who were at risk of weight loss... were not consistently offered additional food and snacks appropriate to their nutritional intake.
The culture of the service was friendly and open. A staff member shared, “I feel like as a whole everything works great. Amazing communication between staff and people. Great team leaders and managers. Nice atmosphere and an environment that allows you to grow and learn with no stress.”
We received mixed feedback about the staffing levels. Some staff did not always feel that they had enough time to talk to people and spend time getting to know them. The service employed agency staff to support with any staffing gaps.
People received care and support from safely recruited well-trained, knowledgeable staff. There was a programme of training provided to staff, and they were reminded when this needed updating.
People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.
We observed the choice of activities available to people within the service was limited during our first inspection visit... improvements were needed to ensure people were stimulated, engaged, had their cognitive needs met.
Staff numbers are okay but sometimes feel stretched and you rely on agency workers to fill gaps.
We received mixed feedback about the staffing levels. Some staff did not always feel that they had enough time... The service employed agency staff to support with any staffing gaps.
Few activities run regularly so the job is mostly routine personal care like washing and meds.
We observed the choice of activities available to people within the service was limited during our first inspection visit... staff... we often do not have the time to run them.
Risks like weight loss not always handled consistently with extra snacks offered.
people who were at risk of weight loss, or who had experienced weight loss, were not consistently offered additional food and snacks appropriate to their nutritional intake and care needs.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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