Last updated: 10 February 2026
"Staff feel supported by available management and stable staffing without agency use, but limited activities and basic training hold it back."
Accidents and incidents were recorded in detail and these were investigated by the registered manager to prevent or minimise them from happening again.
The registered manager operated an open and inclusive culture where people, relatives, staff, and other professionals were encouraged to help improve the service provided to people.
Any shortfalls, due to sickness or leave, were covered by existing staff. The provider did not use any agency staff.
Staff had completed various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, first aid, and health and safety.
Staff felt supported to carry out their duties, and said that the registered manager was always available to support them in their roles.
People were supported to take part in activities within the service and in the community.
No activities coordinator or special programmes mentioned, so the role is mostly routine personal care.
People were supported to take part in activities within the service and in the community.
Only standard training like moving and handling and first aid, no specialist courses or funded qualifications.
Staff had completed various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, first aid, and health and safety.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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