Working at St Joseph's Nursing Home

Medication records don't match stock counts and there are gaps in temperature checks, so you can't be sure meds are stored and given safely.

When we reconciled medicines, we found numerous discrepancies where stock counts did not match the amounts recorded on the electronic medicines system. Staff had not identified gaps in both fridge and room temperature checks.

Checks and audits keep missing problems with monitoring charts, equipment, and infection control, so issues aren't fixed until inspectors point them out.

Audits were carried out; however, they did not always identify and address shortfalls ... Monitoring charts, such as repositioning and fluid intake records, did not consistently align ... Checks on pressure-relieving equipment were insufficient ... provider systems to identify potential infection control risks did not identify all risks.

Staff rely on verbal handovers more than written risk assessments because care plans have conflicting info and gaps.

People’s care plans had conflicting information. ... Not all related care plans had anticoagulant risk assessments ... A staff member told us, “I don’t really look at the risk assessment. We have a lot of verbal risk assessments.”