Last updated: 9 February 2026
"Staff feel valued with positive team interactions and strong safeguarding, but disorganised record keeping and no induction for new staff need improvement."
Systems and processes protected people from the risk of abuse. Staff were clear about their responsibilities in relation to safeguarding.
Staff felt valued and supported by the registered manager. Throughout the inspection we observed positive communication and supportive interaction between the whole team.
There were enough staff on duty. People received care and support in a timely way, and we saw staff taking the time to sit and talk to people.
New staff did not have access to a formal induction programme. The registered manager told us the provider was in the process of developing an induction programme.
Quality assurance processes failed to have identified the concerns found at inspection in relation to fire safety. Record keeping of paper documents was disorganised and some records of health and safety checks were missing.
The manager gets good feedback from staff but oversight is weak because record keeping is disorganised and audits missed some issues.
Quality assurance processes failed to have identified the concerns found at inspection in relation to fire safety. Record keeping of paper documents was disorganised and some records of health and safety checks were missing.
New staff do not have a proper induction programme yet, it is still being developed.
New staff did not have access to a formal induction programme. The registered manager told us the provider was in the process of developing an induction programme.
Staffing levels are adequate to meet needs but nothing special, no details on team stability or agency use.
Staffing levels were enough to meet people's individual needs.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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