Last updated: 9 February 2026
"Staff feel supported with effective training, stable long-serving teams and innovative sensory programmes, but leadership is not always consistent in promoting independence."
The home was visibly clean and hygienic. Cleaning schedules were maintained... Staff had received training in infection prevention and control (IPC) and were observed following current guidance in the use and disposal of PPE.
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager and felt they were supportive, one told us, '[Manager] is very supportive'.
Per 2019 comprehensive inspection: We looked at staff rotas and saw there was enough staff to support people's needs. Many staff had been with the service for a long time.
Per 2019 comprehensive inspection: Staff received training which was effective... Some staff had completed external courses in care such as National Vocational Qualifications (NVQs). These qualifications were funded and encouraged by the service.
Per 2019 comprehensive inspection: Staff told us managers were supportive and promoted an open and transparent culture.
Per 2019 comprehensive inspection: The service employed a sensory co-ordinator... specialised equipment and technology such as virtual reality headsets... Staff told us they saw a visible difference in people after they had undergone sensory therapy in that people were calm, relaxed and much more communicative.
Managers support staff well but leadership was not always consistent in areas like promoting best practices for independence.
Per 2019 comprehensive inspection: Service management and leadership was not always consistent in relation to supporting the principles of Registering the Right Support.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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