Last updated: 10 February 2026
"Staff feel well supported by approachable managers and have good training, but activities are basic with mixed resident views."
Incidents were identified, recorded, referred and investigated appropriately. Medicines were managed safely. Risks were assessed and managed effectively with improvements reducing falls.
Staff told us that the registered managers were very supportive both professionally and personally. Staff felt supported in their roles and comfortable to approach the management with any issues.
There were sufficient numbers of staff on duty at any one time to meet people's needs in a safe way. The registered managers had recruited a full complement of staff to ensure a consistent staff team.
Staff felt well trained to carry out their role effectively... Staff told us they had received additional training in medicines and knew what to look for... A community palliative care nurse has provided training to nurses on using the syringe drivers.
The registered managers were approachable and responsive. Staff felt well supported by the management of the service.
People shared mixed views about the activities on offer. Some people expressed that they were not interested in participating in activities, others thought there could be more. On the day of our visit we saw people take part in a quiz and later in card bingo.
Activities are basic like quizzes and bingo, and some residents say they want more choice or don't always get to join in.
People shared mixed views about the activities on offer. Some people expressed that they were not interested in participating in activities, others thought there could be more. Occasionally they don't get me, so I find other things to do.
Staffing is enough to get by but one resident said it sometimes feels a bit short-staffed with slower buzzer responses.
Sometimes seems a bit short of staff. They are a bit slower coming, when I press the buzzer, than normal. But they are pretty good.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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