Working at St Joseph's Care Home

We were assured that the provider was preventing visitors from catching and spreading infections... accessing testing... somewhat assured... disposal bins were filled beyond their capacity... cleaning schedules... not robust. Per 2020 IPC inspection.

Staff told us morale in the service was variable. This they said had been due to changes within the staff team and an ongoing recruitment drive... One staff member said, 'Management are very approachable. Team work is good most of the times, but sometimes it's not.' Per 2019 comprehensive inspection.

People and relatives told us there were enough staff to support them. Staff also said there were sufficient staff. Where agency staff were used, these were regular staff who knew how the home operated. Per 2019 comprehensive inspection.

Staff told us they received training that was relevant to their role... We are about to do the Rose Model dementia training... All staff spoken with confirmed they received regular supervision and appraisal. Per 2019 comprehensive inspection.

The service was led by a management team who were respected by staff and people, and who led by example. Staff were positive too. One staff member said, 'Management are very approachable... We can report to management and they listen.' Per 2019 comprehensive inspection.

People had regular visits from outside entertainers, pet therapy, day trips, visits to local schools... weekly session [with local nursery]... intergenerational armchair exercise. Per 2019 comprehensive inspection.