Last updated: 10 February 2026
"A new manager has boosted staff morale and ensured good staffing and training, but no registered manager in post and gaps in safety records hold it back."
We found gaps in staff recording on MAR charts... gaps in people's turning and hydration records... This was a continued breach of Regulation 12.
People and staff spoke favourably about the new manager... A member of staff said, 'The manager is very helpful'. A second member of staff told us, 'Morale is good' Whilst a third staff member shared, 'This is such a nice place to work in. We are very supported.'
The service's new manager had recruited new staff, including nurses and a clinical lead, to the team. This ensured there were enough staff available at all times to deliver safe and effective care.
Staff received the training they required. This included moving and handling, safeguarding and infection control. Staff also received training to meet people's specific needs such as diabetes, epilepsy and dementia care.
The service did not have a registered manager in post. However, a new manager had recently joined the service and had immediately implemented a range of changes to drive improvements. People and staff expressed confidence in the new manager.
The service organised activities for people to participate in. People were supported to engage in activities such as bingo, sing-along sessions, pampering sessions, movie nights and gentle exercise. The service had a part-time activities coordinator.
No registered manager in post yet, even though the new manager is making positive changes.
The service did not have a registered manager in post. However, a new manager had recently joined the service and had immediately implemented a range of changes.
Gaps in medication signing sheets and turning charts show record keeping for safety isn't fully reliable.
We found gaps in staff recording on MAR charts... We reviewed people's repositioning records and found gaps in recording.
Some agency staff are used to cover shifts, although they get training and pairing with regulars.
Where agency staff were used, they received an induction... Agency staff were paired up with an existing staff member.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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