Working at St Johns House

There was an open culture in which all safety concerns raised were highly valued as integral to learning and improvement... Accidents and incidents were recorded and responded to appropriately.

Staff told us, 'Working here is like being with an extension of my family' and 'This is a great service, I can work flexibly around my family commitments...' Staff felt extremely valued and respected.

Everyone said there were plenty of staff on duty and people commented, 'Staff respond to the call bell very quickly'... The service had achieved accreditation from the Living Wage Foundation.

Training was tailored to individual needs and learning styles of the staff. Staff with disabilities had adapted training provided for them... committed to developing their staff and promoting them to higher positions.

The registered manager's leadership in the home was exemplary with a strong emphasis on promoting independence and inclusion. All the feedback was exclusively positive.

the activity co-ordinators had worked with a national company to develop and deliver person-centred activities... 'Falls Huddle Initiative' had a significant and positive impact... reducing day-time falls by 37%.