Working at St John's House

Effective safeguarding processes with prompt referrals, proactive risk management including falls and skin, safe medicines, and robust incident analysis shared in meetings for learning.

Staff consistently told us they felt fully supported, valued, and appreciated by all colleagues with regular supervisions; described as 'phenomenal' support and proud to work there.

The service was exceptionally well-led with a robust quality assurance system that encouraged staff participation, ownership, and prompt action on findings including minor shortfalls identified during inspection.

Varied activities programme with named 'You, Me and I' programme, Six Steps end of life accreditation, community links like dementia-friendly cinema, theatre sponsorship, and research pilots.