Last updated: 10 February 2026
"Staff feel valued by approachable management with strong training and a positive culture, but agency staff needing shadowing and basic activities are drawbacks."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and the registered manager investigated and reported safety events.
Staff told us they enjoyed working at the home... 'I am very proud and happy to work for St James’ Park Care Home. I feel valued and supported in my job role and couldn't be happier to work here'
The service made sure there were enough qualified, skilled and experienced staff... Relatives said, 'The staff are well trained. They do a lot of training especially the agency staff who do a lot of shadowing.'
One staff member said, '[Registered Manager] encourages us to further our skills. She has supported us to do our NVQ’s and provides us with opportunities to do further training such as the nursing associate degree.'
Staff spoke highly of the registered manager. They said, '[Registered manager] is very approachable and supportive... She creates a welcoming atmosphere where everyone feels respected and valued.'
There was a range of activities available for people based on things they liked to do. People were positive about the activities on offer.
Staffing is adequate but uses some agency workers who need shadowing to get up to speed.
Relatives said, 'The staff are well trained. They do a lot of training especially the agency staff who do a lot of shadowing.'
Activities are regular but basic with no mention of a dedicated coordinator or specialist programmes to make the role more varied.
There was a range of activities available for people based on things they liked to do. People were positive about the activities on offer.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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