Working at St James Mews
2-3 St James Place, Dartford, DA1 2ED
Operated by Liaise (London) Limited
9 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff feel valued with relevant training, but no registered manager and reliance on agency staff hold it back."
Safety & Risk
5/10
!
The person's bowel chart was not consistently completed, and we could not be assured they would receive their medicines when required.
Staff Culture
6/10
✓
Staff told us they felt more valued and that the provider had worked hard to ensure management were visible in the service. Staff told us they felt like they can raise concerns or suggestion with the home manager and other senior leaders.
Staffing Levels
4/10
!
The provider was not always able to deploy their assessed number of their own staff in the service to support people. Where they could, agency staff were used to fill in any gaps in the rota. On occasion this was not always possible, and the deputy manager and home manager would step in to support staff on the floor.
Training & Dev
6/10
✓
Staff had completed training that was relevant to their role. For example, staff had completed PROACT-SCIPr-UK training which was identified as a need in people's behaviour support plans. Staff had also completed dysphagia and epilepsy rescue medicine training. Where there were gaps in people's training, the home manager was aware of this and had booked staff members onto training.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. However, there was a home manager who planned to submit an application to register as manager for this service.
Programmes
4/10
!
People were supported by staff to pursue their interests, for example, one person loved horses and staff supported them to go horse riding regularly.
Points to consider
No permanent manager in place, just a home manager who plans to apply to register.
At the time of our inspection there was not a registered manager in post. However, there was a home manager who planned to submit an application to register as manager for this service.
Not enough permanent staff sometimes, so agency workers fill gaps and managers cover shifts.
The provider was not always able to deploy their assessed number of their own staff in the service to support people. Where they could, agency staff were used to fill in any gaps in the rota. On occasion this was not always possible, and the deputy manager and home manager would step in to support staff on the floor.
No structured activities programme or coordinator, just basic support for personal interests like horse riding.
People were supported by staff to pursue their interests, for example, one person loved horses and staff supported them to go horse riding regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews