Working at St James House
St James' Crescent, Darwen, BB3 0EY
Operated by Mr Devshi Odedra And Mr Keshav Khistria
30 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel valued and supported with good training and enough staff on duty, but frequent medicines errors and poor monitoring hold it back."
Safety & Risk
3/10
✕
Per 2020 comprehensive inspection: Records showed people had not always been given their medicines as prescribed... 53 medicines errors noted over the three-week period prior to the inspection, 23 of which had resulted in people not receiving their prescribed medicines.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Staff were committed to providing high standards of care and support. They enjoyed working at the service and felt valued and supported.
Staffing Levels
6/10
✓
Per 2020 comprehensive inspection: There were enough staff on duty to meet people's needs in a timely way.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received the support and training required... all staff completed mandatory training which included infection control, moving and handling and first aid.
Management
4/10
!
Per 2020 comprehensive inspection: monitoring systems for medicines had not been sufficiently robust and audits failed to show actions taken on errors.
Programmes
4/10
!
Per 2020 comprehensive inspection: a range of activities were provided including bingo, dominoes and chair-based exercises.
Points to consider
Lots of medication errors, including people missing their prescribed doses, so safety checks were not reliable.
Per 2020 comprehensive inspection: Records showed people had not always been given their medicines as prescribed... 53 medicines errors noted over the three-week period prior to the inspection, 23 of which had resulted in people not receiving their prescribed medicines.
Managers did not properly track or act on medication errors found in audits.
Per 2020 comprehensive inspection: the audit systems in place to monitor the administration of medicines had not been sufficiently robust... these records failed to show what action the management team had taken.
Only basic activities like bingo and chair exercises, so the role lacks variety beyond personal care.
Per 2020 comprehensive inspection: a range of activities were provided including bingo, dominoes and chair-based exercises.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews