Working at St James Care

People were protected against risks to their safety and wellbeing, including the risk of abuse... There was a positive attitude to learning from incidents and near misses.

Staff were motivated in a supportive, empowering atmosphere. The registered manager and staff were passionate about supporting people in a non-judgemental way.

The provider had a training and supervision programme... The provider had Investors in People gold accreditation, a recognised standard for the training and development of staff.

We received positive feedback about the leadership of the service from people using it, from staff, and from health and social care professionals. Staff were motivated in a supportive, empowering atmosphere.

The provider had developed an exceptional and distinctive service... One person's records showed they had reduced their risk of falling from at least one fall a day to one fall a month.