Working at St. Ives Country House Care
Horton Road, Ringwood, BH24 2EE
Operated by Care South
60 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and a positive open culture, but staffing sometimes tight with agency use and activities lacking specialist staff."
Safety & Risk
8/10
✓
People were safely cared for by well trained staff who understood their responsibilities about safeguarding. Risks were assessed however people were not restricted and lead fulfilling lives.
Staff Culture
8/10
✓
There was an exceptionally positive, open and inclusive culture at the service. The management team were particularly committed to achieving positive outcomes for people and their staff team.
Staffing Levels
6/10
✓
The provider ensured there were enough suitable staff. Each month, or when there was a new admission to the service, a dependency tool was used to calculate the level of staffing required... People's relatives gave mixed feedback about staffing numbers however all agreed care was not adversely affected by this.
Training & Dev
7/10
✓
Staff participated in regular and varied training courses and additional learning was communicated in 1 to 1 sessions with their line managers and team meetings. Staff were supported to develop in their care careers.
Management
8/10
✓
The service was very well-led, and we only received positive feedback about the management team and staff. There was an open culture and people, staff and relatives could easily communicate with the management team due to an open-door approach.
Programmes
6/10
✓
People were encouraged to take positive risks and a wide range of activities and outings enabled people to lead fulfilling lives... A relative told us, 'There is always something going on. Last week they had animals – furry animals and an owl. Another time they had bingo.'
Points to consider
Relatives say staffing is usually enough but can be tight at times, and agency staff are used which affects continuity for some residents.
People's relatives gave mixed feedback about staffing numbers however all agreed care was not adversely affected by this... 'Most of the time there is [enough staff], but on some occasions there's not enough I think.' ... 'Staff are wonderful, but there are agency staff who are not as good as permanent staff.'
Activities like animal visits, bingo and outings keep things varied, but there are no specialist programmes or trained activities staff mentioned.
There is always something going on. Last week they had animals – furry animals and an owl. Another time they had bingo. They encourage people to participate as much as they can, keep them engaged.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews