Working at St Ives Close
2-4 St Ives Close, Tamworth, B79 8HL
Operated by Royal Mencap Society
8 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A positive culture where staff feel supported and motivated with effective management systems, although bank staff cover absences and training lacks specialist courses."
Safety & Risk
7/10
✓
People continued to be safe... Staff understood their responsibilities... risks... managed... safe recruitment systems... medicines administered safely.
Staff Culture
8/10
✓
There was a positive, open culture within the service... Staff felt supported, and... 'I love working here; the manager and deputy are very good.'
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of staff available... used bank staff to cover any absences, and... 'The staff team know the people who live here.'
Training & Dev
6/10
✓
Staff told us about the various training they received... ongoing, refresher training on a regular basis. We saw that staff completed work based observations each year.
Management
7/10
✓
The registered manager had effective systems in place to assess, monitor and improve the quality of care... Staff felt supported and motivated in their roles.
Programmes
6/10
✓
Staff supported people to participate in activities they enjoyed... out to get some shopping... theatre for a concert... holiday... improvements... in the garden... sensory stimulation.
Points to consider
Staffing is adequate with enough staff on duty, but bank staff cover absences so the team is not fully stable.
The provider used bank staff to cover any absences
Only standard training like induction, refreshers and observations, no specialist courses or funded qualifications.
When staff started working at the home, they received an induction... various training... refresher training... work based observations each year
Activities include outings and sensory garden but no dedicated coordinator or specialist programmes, so the role has some routine personal care.
Staff supported people to participate in activities they enjoyed... shopping... theatre... holiday... garden... sensory stimulation
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews