Working at St Heliers Care Home
25-26 Clifton Gardens, Folkestone, CT20 2EF
Operated by Fraser Residential Limited
30 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Staff feel supported with improving morale and safety risks well managed, but no registered manager in post and some training behind schedule."
Safety & Risk
6/10
✓
Risks to people's health and safety were identified. The manager had ensured all risks associated with people and the service had been assessed. Incidents and accidents were recorded, reviewed and investigated by the manager.
Staff Culture
6/10
✓
Staff told us they felt supported and listened to. Staff told us the manager was moving the service in the right direction and staff morale had improved.
Staffing Levels
5/10
!
There were enough staff available to make sure people received the personal care and support that they needed although they did say they were rushed at times.
Training & Dev
4/10
!
Audits had identified that some training and supervisions had fallen behind. There were plans in place to address this shortfall.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A manager was in post and was in the process of registering as manager with CQC.
Programmes
5/10
!
Per 2019 comprehensive inspection: People told us they enjoyed the activities on offer at the service. We play games here. There is enough to do... exercise class... going out for activities or having 1:1 time.
Points to consider
No permanent manager in post yet.
At the time of our inspection there was not a registered manager in post.
Some training and supervisions are behind schedule.
Audits had identified that some training and supervisions had fallen behind.
Staffing is adequate but staff say they feel rushed at times.
they did say they were rushed at times
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews