Working at St. Helens House
21 St. Helens Road, Sheerness, ME12 2QY
Operated by Otas Supported Living Limited
4 bedsResidential homesHomecare agenciesSupported living
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.1/10
Key Finding
"Staff enjoy their roles with approachable management, but unsafe recruitment, missing key training and few activities hold it back."
Safety & Risk
3/10
✕
Risks had not always been assessed or appropriately managed. This placed people at risk of potential harm. This was a breach of regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Staff Culture
6/10
✓
Staff told us 'I love my job it is interesting,' whilst other said they enjoyed 'making a difference, contributing and solving problems.' Management were visible in the service, approachable and took a genuine interest in what people, staff, family and other professionals had to say.
Staffing Levels
4/10
!
The registered manager did not consistently follow a safe recruitment process for staff. They could not be assured staff did not present a risk to people as the Disclosure and Barring Service (DBS) checks had not been commissioned by them.
Training & Dev
3/10
✕
We reviewed the staff training matrix and found not all staff members had completed training in the Mental Capacity Act or working with people with learning disabilities, autistic spectrum disorders or mental health.
Management
4/10
!
Governance processes were ineffective and failed to ensure accurate records were kept of the quality of care. Audits conducted on the home environment including fire risk assessments had not identified risks that placed people potential at risk of harm in the care home.
Programmes
3/10
✕
Staff did not spend time with people to identify their interests and preferences. They did not plan, organise or support them to access a range of activities. A relative told us, 'they don't take them anywhere,' telling us staff they saw staff sitting and watching T.V.
Points to consider
Recruitment checks like criminal record checks were not done properly for all staff, so you can't be sure everyone is safe to work with residents.
The registered manager did not consistently follow a safe recruitment process for staff. They could not be assured staff did not present a risk to people as the Disclosure and Barring Service (DBS) checks had not been commissioned by them.
Key training like mental capacity and supporting people with learning disabilities or autism is missing for some staff.
We reviewed the staff training matrix and found not all staff members had completed training in the Mental Capacity Act or working with people with learning disabilities, autistic spectrum disorders or mental health.
No real activities programme or coordinator, so your day is mostly routine personal care with little variety like outings or events.
Staff did not spend time with people to identify their interests and preferences. They did not plan, organise or support them to access a range of activities. A relative told us, 'they don't take them anywhere,'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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