Working at St Helens Down
46 St Helens Down, Hastings, TN34 2BQ
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff feel respected, supported and valued with a positive culture, but basic activities without a specialist and past staff changes hold it back."
Safety & Risk
7/10
✓
Risks to people were assessed and managed well... People were receiving their medicines safely... The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately.
Staff Culture
7/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. One professional said, 'They provide incredible, person-centred care, a genuine family home environment.'
Staffing Levels
6/10
✓
The service had enough staff... We observed sufficient numbers of staff throughout the inspection. One relative said, 'Oh yes definitely enough staff. The staff are lovely and don't change as often as they did.'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received on-going training on various subjects and the training plan showed people were up to date with this. Staff received regular supervision and appraisals.
Management
7/10
✓
Staff felt respected, supported and valued by senior staff... Staff told us the manager was receptive to ideas and supported them well. One staff member said, 'She is a good manager. She was very supportive in providing extra training.'
Programmes
5/10
!
Per 2018 comprehensive inspection: People engaged in a variety of activities... attending the local day centre... Go out to the stables... shopping for clothes... craft.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine personal care with support for basic outings and hobbies.
Per 2018 comprehensive inspection: People engaged in a variety of activities such as attending day centre, horse riding, shopping, crafts.
Staffing is adequate but staff used to change more often, meaning some turnover or agency cover.
One relative said, 'Oh yes definitely enough staff. The staff are lovely and don't change as often as they did.'
Only standard training and induction, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: All newly employed staff undertook an induction based on the Care Certificate... Staff received on-going training... up to date... regular supervision and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews