Working at St George's Witham Nursing Home

Staff training has gaps with mandatory courses out of date and missing specialist training for dementia, falls, and swallowing issues.

The provider had not ensured all staff completed or renewed their mandatory training when required... some staff did not have up to date training in key areas such as falls awareness, pressure care, dysphagia and swallowing difficulties and dementia awareness.

Enough staff to get by but they rely on a lot of agency workers which means less team continuity.

'There are enough staff but a lot of agency,'

No proper activities programme with detailed plans so mostly basic group chats and routine care.

there was a lack of information about how to fully engage and support people to enjoy personalised activities of their choice... 'Expressed at times [person] is bored in their room' and 'Attempt to engage [person]'.