Last updated: 10 February 2026
"Supportive management and a positive culture where staff feel valued and well-supported, but activities access for everyone and medication documentation need improvement."
Staff demonstrated a strong commitment to safeguarding... clear evidence of learning from incidents; medicines generally handled safely but two documentation errors identified and rectified
Staff reported feeling supported and valued... meeting minutes showed they felt able to speak up; strong emphasis on staff wellbeing with onsite psychology team and counselling
Staffing levels across the home were consistently good, as evidenced by the staff rota and our onsite observations; used its own in house agency which enabled consistency
Training was all completed face to face and covered areas relevant... such as crisis prevention and all staff completed the care certificate; nurses received regular competencies and supervisions
Manager has been with service since opening with open door policy; staff say 'best management team we have had since opening, they are fair, open, transparent and supportive'
Provider employed two activities staff who planned... art therapy and a themed session... music therapy session observed
Activities are regular with two coordinators doing art, music and themes but need better access for everyone, so shifts might not always feel varied
People living at the home shared that they enjoyed going on trips and participating in activities... However, we identified that further steps were needed to ensure equal access to these opportunities
Medication records had a couple of documentation errors that got fixed but show room for tighter processes
we did identify two errors in documentation when we visited the service. These were rectified, lessons were learned, and no harm was caused
Recruitment uses in-house agency for consistency but needs better structured interviews and paperwork when staff go permanent
We did identify that a more structured interview process would be beneficial and some improvements to the recruitment documentation system when staff moved from the agency to permanent staff
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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