Working at St George's Nursing Home

Not enough staff at times, vacancies covered by agency workers, and people sometimes wait for personal care.

People and staff told us there were not always enough staff. For example, one person told us, “They are a bit short staffed sometimes.” Another person told us on occasions they have to wait depending on if staff were available.

Gaps in mandatory training for things like safe moving, medicines, first aid, and safeguarding.

Some staff needed refresher training in the safe administration of medicines, food safety, first aid, safeguarding adults, deprivation of liberty safeguards and practical moving and handling.

Problems with risk assessments and care plans missing key details on repositioning, mobility equipment, and medication safety.

People’s care plans did not always contain important information about their individual care and support... for example, more information was needed in one person’s care plan on how staff were to support them with their repositioning... no associated risk assessment in place.