Last updated: 9 February 2026
"Staff feel supported by an accessible manager and enjoy strong teamwork, but staffing stability is unclear and activities lack a dedicated coordinator."
People received safe care, and staff understood safeguarding procedures and how to raise concerns. Risk assessments were in place... Medicines were stored and administered safely, and records showed they were administered correctly.
Staff felt they worked well as a team and supported each other. One staff member told us, 'It is team work all the way, we work together so well as a team'. One staff member said, 'I love working here. I think I have the best job in the world'.
People and staff told us there were enough staff on shift to meet individual care needs. Staffing support matched the level of assessed needs within the service during our inspection.
Staff training records confirmed training completed was appropriate to their roles and responsibilities. Staff received additional training to meet people's specific needs, for example understanding autism. Staff received regular supervision.
The registered manager was accessible to everyone and was open to suggestion and feedback. Staff felt supported by the registered manager and received regular supervisions.
An activities programme was in place, and people were supported to pursue holidays and activities they enjoyed with staff support. People went swimming, trips to theatres, trampolining and visiting transport museums.
Staffing is adequate with enough staff on shift, but no details on team stability or agency use.
People and staff told us there were enough staff on shift to meet individual care needs.
Activities programme has outings and trips, but no dedicated coordinator or specialist approaches.
An activities programme was in place... people went swimming, trips to theatres, trampolining and visiting transport museums.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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