Working at St George's House
8 Park Road, Tiverton, EX16 6AU
Operated by Mr Matthew Lindley Faiers Lindley
19 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Good training and a positive culture where staff feel valued, but weak quality checks missed medicines and safety issues."
Safety & Risk
4/10
!
People's medicines were not always being managed in a safe way... Where people were prescribed 'as required' (PRN) medicines they did not have a PRN protocol... Staff were not always recording that they had administered prescribed creams.
Staff Culture
6/10
✓
There was a positive culture within the home... Staff said they enjoyed working at St George's House. They felt valued for the work they did and were proud to work at the home.
Staffing Levels
4/10
!
Staff said there were usually enough staff but said there were times during the day when they were very busy. The staff rota showed 2 care staff allocated on duty over the evening meal period and a kitchen assistant who prepared/dished out the evening meal but did not provide any care support.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had undertaken training in areas which included the Mental Capacity Act 2005, safeguarding adults, medicine management, health and safety, infection control... Staff training needs were regularly reviewed. Staff confirmed they received adequate amounts of training.
Management
4/10
!
Quality assurance systems did not always operate effectively. The range of audits was limited and did not ensure oversight of the whole service. Audits carried out by the registered manager had not identified the shortfalls found within the inspection regarding environmental risks, management records and medicine management.
Programmes
4/10
!
Per 2018 comprehensive inspection: People had access to activities which met their social care needs... variety of activities organised for them by staff and outside entertainers... liked to go to the park for a walk every day.
Points to consider
Weak quality checks missed problems like medication gaps and record issues until inspectors pointed them out.
Audits carried out by the registered manager had not identified the shortfalls found within the inspection regarding... management records and medicine management.
Staff get stretched thin at busy times like evening meals with only two carers when some people need two-to-one help.
The staff rota showed 2 care staff allocated on duty over the evening meal period... 3 people at the home who required additional support with their meals and 5 people who required 2 staff to support them with their personal care.
Medication safety had issues like no guides for as-needed pain or anxiety meds and creams not always recorded.
Where people were prescribed 'as required' (PRN) medicines they did not have a PRN protocol in place to guide staff... Staff were not always recording that they had administered prescribed creams as required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
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