Last updated: 9 February 2026
"Visible supportive leaders and a positive staff culture, although busy staffing sometimes misses tasks and training lacks career development."
The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.
Staff told us they felt supported and that management and the provider supported them to have a positive work life balance.
The provider made sure there were enough qualified, skilled and experienced staff... sustained period without the use of temporary staff.
Arrangements in place to ensure staff completed induction training, kept up to date with mandatory training and staff received supervision from their line manager.
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally.
The service employed an activities coordinator who knew people well. Activities which encouraged people to maintain movement were included in the weekly timetable such as exercise classes, and a music and movement sessions.
Staffing is usually enough but staff get busy sometimes, so tasks get missed or people wait.
staff as being very busy, which sometimes meant certain tasks were missed, or that they had to wait for staff to respond to them.
Only standard mandatory training and supervisions, no funded qualifications or career development.
staff completed induction training, kept up to date with mandatory training and staff received supervision from their line manager.
Varied regular activities with a coordinator, but no specialist programmes or innovative approaches.
proper activity coordinator... weekly timetable such as exercise classes, and a music and movement sessions.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp