Working at St Georges Court Care Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice.

Staff told us they felt supported and that management and the provider supported them to have a positive work life balance.

The provider made sure there were enough qualified, skilled and experienced staff... sustained period without the use of temporary staff.

Arrangements in place to ensure staff completed induction training, kept up to date with mandatory training and staff received supervision from their line manager.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally.

The service employed an activities coordinator who knew people well. Activities which encouraged people to maintain movement were included in the weekly timetable such as exercise classes, and a music and movement sessions.