Working at St George's Care Home
5 Byfleet Road, Cobham, KT11 1DS
Operated by Bupa Care Homes (BNH) Limited
63 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong leadership and effective safety with good teamwork, but staffing stretched at mealtimes due to vacancies and basic training hold it back."
Safety & Risk
8/10
✓
There were effective safeguarding systems... staff had received up to date training on safeguarding... Medicines were managed, administered and stored safely... audits were conducted... Staff were proactive in identifying and assessing risk... Accidents and incidents were monitored and reviewed
Staff Culture
7/10
✓
Staff told us... 'Team work is good here'... management support was available to them when needed. Comments included, 'If I want to talk with the manager or clinical lead the door is always open', 'The manager is very helpful and her door is always open'
Staffing Levels
5/10
!
Throughout our inspection we observed there were enough staff to meet people's needs... However, we noted staff deployment required some improvement at key times such as meal times... The registered manager also told us they were currently recruiting more staff to fill vacant posts
Training & Dev
6/10
✓
Staff completed an induction programme in line with the Care Certificate... received training appropriate to their needs. This included training in areas such as safeguarding, moving and handling, MCA and DoLS and dementia care... supervision and support was provided
Management
8/10
✓
Staff told us the management team provided strong leadership and had good oversight of the service. Comments included, 'If I want to talk with the manager or clinical lead the door is always open', 'Team work is good here', and, 'The manager is very helpful and her door is always open'
Programmes
6/10
✓
Weekly, monthly and seasonal activities were planned... including reminiscence sessions, art and crafts, music and games... breakfast club... pub... mini bus which enabled people to visit local places... local middle school. Children... attend the home on a weekly basis
Points to consider
Staffing is adequate but with vacant posts being filled and some issues deploying staff at mealtimes so shifts can feel stretched.
we noted staff deployment throughout the home required some improvement at key times such as meal times in the dining rooms, where we observed people waited longer for support. The registered manager also told us they were currently recruiting more staff to fill vacant posts
Only standard training like induction and basics on dementia and safeguarding, no specialist courses or funded qualifications.
Staff completed an induction programme in line with the Care Certificate... training in areas such as safeguarding, moving and handling, MCA and DoLS and dementia care amongst others
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews