Last updated: 10 February 2026
"Supportive management with an open-door approach and strong safety oversight, but ongoing recruitment after staff losses over vaccines means some shifts use bank or agency workers."
Improvements had been made to the administration of medicines and an electronic system provided the clinical manager with daily reports to ensure clear oversight. Accidents and incidents were analysed each month to identify any possible patterns in data that could be used to identify improvements.
Staff were supported by the management team and confirmed they had regular supervision and appraisals. The registered manager had an open-door approach to all staff and encouraged feedback.
The provider had lost staff as a result of vaccinations as a condition of deployment; however, most team members had been double vaccinated as required. There was ongoing recruitment to ensure the service could run using just contracted or bank staff and any agency staff were regular to the service.
Staff training was current, there had been some slippage of dates due to the pandemic but the provider had ensured alternative training was provided when face-to-face training was not possible and had managed to rearrange many courses.
There was a supportive management team who had specific skills to provide clinical direction and leadership. An open door approach provided staff with opportunities to speak directly to management as they could when they worked alongside them on the floor.
Per 2019 comprehensive inspection: The provider employed staff to provide and facilitate activities, including a co-ordinator. Activities included a book club, Scrabble club, visiting singers and entertainers and animal displays. The home had its own minibus and staff took people to the shops, the forest and the beach.
Ongoing hiring after staff left over vaccines means some shifts are covered by bank staff or regular agency workers.
The provider had lost staff as a result of vaccinations as a condition of deployment; however, most team members had been double vaccinated as required. There was ongoing recruitment to ensure the service could run using just contracted or bank staff and any agency staff were regular to the service.
Training slipped behind a bit because of the pandemic and used online courses instead of face-to-face ones.
Training had slipped slightly due to the pandemic but alternative courses including online training had been provided instead of face-to-face training.
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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