Working at St Francis Residential Care Home
65-67 Falmouth Avenue, London, E4 9QR
Operated by Brownlow Enterprises Limited
39 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Fantastic management and positive team culture with strong safety, although occasional short-staffing relies on workers from other homes."
Safety & Risk
8/10
✓
2021 targeted IPC inspection: Assured on safe IPC procedures, PPE, testing, cleaning, staff infection training; per 2019 staff trained in safeguarding, safe medicines, risk assessments updated, lessons from incidents.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff gave positive feedback about leadership, 'we work together', felt supported by manager who helps and gives advice.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'overall there were enough staff on duty to meet their needs but at times the service was short staffed'; covered by staff from provider's other services, no agency.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received regular training updates including dementia, mental health, challenging behaviour; new staff completed Care Certificate; regular supervisions and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff described registered manager as 'fantastic' and 'the best', felt supported, open door policy and regular meetings.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activities co-ordinator provided variety including daily exercises, singing, reminiscence, entertainers, park walks, church services.
Points to consider
Staff numbers are enough most days but get stretched when staff call in sick and they bring in workers from other homes to cover.
People and relatives told us overall there were enough staff on duty to meet their needs but at times the service was short staffed... staff from the provider's other services helped out to cover staff absences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews