Working at St Fillans Care Home
St Fillans Road, Colchester, CO4 0PT
Operated by St. Fillan Healthcare Limited
71 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff receive regular supervision and training with a supportive culture, but no registered manager and unsafe care records are major concerns."
Safety & Risk
3/10
✕
We found conflicting information in people's care records which exposed them to the risk of not receiving safe care... failure to properly assess the risks to people's health and safety, placed them at risk of avoidable harm. This was a breach of regulation 12.
Staff Culture
6/10
✓
Staff told us they felt supported and listened to. Staff comments included, 'Supervision yes, get good support, can go to management and discuss any issues,' and 'I can go to the manager, they listen and act.'
Staffing Levels
5/10
!
People and their relatives were mixed in their views about staffing levels. The majority felt staffing numbers were sufficient, however, others referred to staff shortages and having to wait for assistance.
Training & Dev
7/10
✓
Staff confirmed they received regular supervision where they were able to discuss their role, support needed and professional development. Staff were provided with the opportunities to complete national vocational qualifications (NVQ) relevant to their role.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and was in the process of applying to CQC to be the registered manager.
Programmes
5/10
!
The activities coordinator had won an award for their innovative ideas and positive impact... Activities had included arranging a person to ride in a horse and carriage. The service worked well with Essex FaNs Network... to get in touch with their favourite Football Club.
Points to consider
No permanent manager in post yet, causing unstable leadership and governance failures.
At the time of our inspection there was not a registered manager in post. A new manager had been recruited and was in the process of applying to CQC to be the registered manager. Governance systems were not always being used effectively to identify and drive the required improvements.
Care records have conflicting details and risk assessments are not always accurate, risking unsafe care.
We found conflicting information in people's care records which exposed them to the risk of not receiving safe care. Not having accurate information to guide staff placed the person at risk of developing pressure wounds.
Staffing levels are adequate overall but sometimes short, with waits for assistance reported.
People and their relatives were mixed in their views about staffing levels. The majority felt staffing numbers were sufficient, however, others referred to staff shortages and having to wait for assistance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews