Working at St Elmos
7 Edenside Drive, Attleborough, NR17 2EL
Operated by Number Seven Healthcare Ltd
8 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Staff feel supported with positive relative feedback, but unstable management, unclear training records and poor safeguarding hold it back."
Safety & Risk
2/10
✕
Systems to safeguard people were not always followed in a timely manner. Safeguarding concerns had not been appropriately logged or information shared in a timely way with other agencies.
Staff Culture
5/10
!
We received positive feedback from the relatives about the staff and from the staff about the service. Although staff felt well supported, they did comment on how unsettling it was to have different managers who all introduced change within a short period of time.
Staffing Levels
4/10
!
100 staffing hours were vacant in February 2021, but this had improved at the time of our inspection with one full time equivalent post and management hours vacant. Recruitment was ongoing and agency staff were used as a last resort.
Training & Dev
2/10
✕
There was no clear record of staff training, so we were not assured all mandatory training had been completed and refreshed at suitable intervals.
Management
2/10
✕
The registered manager had left just prior to our inspection and since registration this service has had three managers and some staff had left including one senior and other seniors stepped down to carers after a management reshuffle.
Programmes
3/10
✕
Records showed people had access to and a choice of social activities which had been reduced due to the effects of the pandemic and restrictions placed on people.
Points to consider
No permanent manager in post, and recent management changes have caused unrest among staff.
The registered manager had left just prior to our inspection and since registration this service has had three managers and some staff had left including one senior and other seniors stepped down to carers after a management reshuffle.
Training records unclear with gaps in mandatory training and no proper staff development.
There was no clear record of staff training, so we were not assured all mandatory training had been completed and refreshed at suitable intervals.
Safeguarding concerns not handled or reported properly, and risks not managed well.
Systems to safeguard people were not always followed in a timely manner. Safeguarding concerns had not been appropriately logged or information shared in a timely way with other agencies.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews