Working at St Edwards Close

Staff described the types of abuse they might encounter and they knew what action to take if they had any concerns... There was evidence of learning from incidents and changes were implemented. Monthly audits helped staff identify trends.

Staff told us they felt well supported... felt able to approach the registered manager if they had any concerns. One staff member said, 'Yes, it is a nice place to work', and 'staff work well together'.

We looked at the staff rota and we saw that the staff ratio to people provided good cover to meet the support needs of people. Relatives told us... there were sufficient numbers of staff on duty to meet people’s needs.

A training matrix was in place that evidenced staff received all the training referred to above [learning disability, distressed behaviour, safeguarding, first aid, infection control, Mental Capacity Act, food hygiene, equality and diversity, epilepsy, autism, safe administration of medicines].

Staff told us they felt well supported and were given training and support to carry out their roles effectively. One staff member said, 'Yes, it is a nice place to work', and 'staff work well together'.

Each person had an activities timetable outlining a range of social, recreational, educational and occupational activities for each person. Minutes from these meetings showed how staff had discussed... activities they would like to attend... holidays in the summer.