Last updated: 9 February 2026
"Strong safety practices and supportive staff culture, but unstable leadership without a permanent manager and agency staffing reliance hold it back."
2021: Assured on all infection prevention measures including testing, PPE, cleaning and social distancing; Per 2019: medicines managed safely with improved competencies.
Per 2019 comprehensive inspection: Staff supported with regular supervision and spoke positively about management.
Per 2019 comprehensive inspection: Enough staff to meet needs but agency used when short-staffed and recent tough period improving.
Per 2019 comprehensive inspection: Staff received range of training and good induction but limited understanding of mental capacity and consent.
Per 2019 comprehensive inspection: Well-led requires improvement; new manager registering with changes implemented but not yet clear if sustainable.
2021: Activities staff provided one-to-one sessions for stimulation; Per 2019: range of activities including games and community access but mixed inclusivity.
No permanent manager in place and leadership improvements not yet proven to last long-term.
Per 2019 comprehensive inspection: 'The service had a manager who was currently registering... it was not yet clear whether changes... were sustainable.'
Staffing is adequate but nothing special with some agency workers and recent shortages.
Per 2019 comprehensive inspection: 'there had been agency staff used when they were short staffed... staffing levels had been through a tough period and was starting to get better.'
Only standard training with gaps in mental capacity knowledge, no specialist development mentioned.
Per 2019 comprehensive inspection: 'staff appeared to have limited understanding about capacity and consent... the new manager had identified this issue.'
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp