Working at St Claire's Care Home
18-24 Claremont Road, Folkestone, CT20 1DQ
Operated by Rosemere Care Home Ltd
39 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Approachable management, happy motivated staff and good training, although staff retention is unclear and the activities coordinator recently left."
Safety & Risk
7/10
✓
2020 IPC inspection assured safe infection prevention and control; per 2019: medicines administered safely, risks assessed with guidance followed, incidents recorded and lessons shared with trends analysed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff were supported, happy and motivated' with positive atmosphere; staff say managers listen to suggestions and 'the staff are nice to work with too'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There was enough staff to keep people safe'; dependency tool used for planning, 'allocations...feels manageable', relatives 'impressed with the staffing levels'.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff training includes NVQ, dementia, diabetes, infection control, NHS sepsis sessions; new staff get care certificate and shadowing; regular supervision and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: Relatives said 'The manager is very good and very approachable'; providers support staff, staff motivated and say 'happy manager means that staff follow suit'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities include chair exercises, hand massage, reminiscence, pamper sessions, pet therapy, visiting choirs, singers and school children.
Points to consider
Staff numbers are enough and workloads feel manageable with planning tools, but no info on using few agency staff or high staff retention.
'There was enough staff to keep people safe and provide people with the support they needed.' 'Allocations have made a difference to the level of work and it feels manageable.'
Varied activities like pet therapy, chair exercises and school visits add interest, but activities coordinator had recently left with no dedicated replacement yet.
The activity co-ordinator had recently left the service and the registered manager was recruiting a new one. Activities also included pet therapy, visiting choirs and singers and children from a local school.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews