Last updated: 9 February 2026
"Approachable managers and a positive culture where staff feel valued, although nurse shortages mean they sometimes rely on agency staff or enhanced support workers."
There were no medicines errors recorded for when medicines were given by enhanced support workers and medicines were audited daily by qualified staff.
Per 2019 comprehensive inspection: All staff provided positive feedback about their experiences working at the service... 'We get great support from the registered manager and provider. I feel valued as member of the team.'
Due to ongoing issues with recruiting registered nurses the home had introduced the enhanced support worker role... used only as a last resort and if agency cover could not be found.
Per 2019 comprehensive inspection: Staff were provided with induction training and ongoing training. Staff demonstrated in-depth knowledge on the needs of people using the service.
Per 2019 comprehensive inspection: Staff said the registered manager, provider and clinical lead were very approachable and offered guidance whenever needed.
Per 2019 comprehensive inspection: The service had recently employed the services of an art therapist... people were able to attend local workshops on self-esteem, confidence building, creative writing and managing finances.
Ongoing problems hiring qualified nurses mean they sometimes use agency staff or enhanced support workers instead of having a nurse on site.
Due to ongoing issues with recruiting registered nurses the home had introduced the enhanced support worker role. These staff members received additional training... so that they could cover if no registered nurse was available to be on site. This was used only as a last resort and if agency cover could not be found.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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