Last updated: 9 February 2026
"Brilliant management and a proud, supportive team with innovative activities, although occasional staffing pressures."
2022 targeted inspection: All areas very clean, staff using PPE correctly, named IPC lead oversaw audits, no COVID cases; per 2019: safe medicines no errors, incidents analysed daily for themes.
Per 2019 comprehensive inspection: 'Whole team approach', staff supportive of each other, motivated, proud, 'one large family'; 2022: staff worked together as a team, good communication.
Per 2019 comprehensive inspection: 'There were enough staff... staff felt there were usually enough staff to do their jobs safely'; low staff turnover; 2022: measures to mitigate COVID-19 staff pressures.
Per 2019 comprehensive inspection: Staff received training with monitoring, induction, shadowing, supervisions; innovative virtual dementia tour and VOED training.
Per 2019 comprehensive inspection: Staff said 'The service is managed brilliantly. Our voices are always heard' and felt supported by approachable registered manager with open-door policy.
Per 2019 comprehensive inspection: Dedicated activities coordinators, animals on site, community partnerships, university students, themed events, innovative continence project reduced UTIs and falls significantly.
Staff numbers are usually enough with low turnover, but occasional pressures meant they were not always ideal.
Per 2019 comprehensive inspection: staff felt there were usually enough staff to do their jobs safely; 2022: provider had measures to mitigate risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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