Working at St Chads House
Withies Lane, Midsomer Norton, BA3 2JE
Operated by Orchard Vale Trust Limited
4 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel part of a strong, happy team supported by management with good safety practices, but activities are basic and some agency staff are used."
Safety & Risk
8/10
✓
Staff we spoke with were confident about identifying and reporting potential abuse... Medicines were stored and managed safely... protocols were in place for 'as required medicines'... Lessons were learned when things went wrong... root cause analysis.
Staff Culture
8/10
✓
One staff member said, 'We are a small team so we can have a lot of conversations about people... it's an open culture here.' Comments from staff included, 'We have a good bunch here: staff and management. I find it a happy place.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs. Rotas were planned well in advance and the registered manager ensured the same agency staff worked to ensure continuity of care.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received training and supervision on a regular basis. This helped staff discuss how to best support people.
Management
7/10
✓
Staff told us they were part of a strong team that worked together and were supported by senior management. Comments from staff included, 'You're supported by the higher management, they step in' and, 'I find it a happy place.'
Programmes
5/10
!
Per 2018 comprehensive inspection: People were encouraged and supported to go out regularly... cinema or bowling, anything he fancies... church... pub, for meals out and visited local cafes.
Points to consider
Staffing is adequate but they use some agency workers, even if it's usually the same people for continuity.
the registered manager ensured the same agency staff worked to ensure continuity of care.
Only standard training and supervision, no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: Staff received training and supervision on a regular basis.
No activities coordinator or special programmes, so the role is mostly personal care with basic outings and community trips.
Per 2018 comprehensive inspection: People were encouraged and supported to go out regularly... cinema or bowling... church... pub, for meals out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews