Last updated: 9 February 2026
"Exceptional leadership fosters a proud team culture with innovative activities and programmes, but no details on staff retention or agency use."
Staff received regular safeguarding training, knew how to raise concerns... open culture of learning when things went wrong... registered manager made appropriate referrals and completed robust investigations.
Staff demonstrated a deep sense of pride in their roles... The registered manager had developed a staff team who all displayed the provider's values and put people at the heart of everything they did.
People and their relatives told us they felt there were enough staff to support people safely... staff did not appear rushed. There was a relaxed atmosphere and staff were engaged and present.
New induction programme enabling staff to do protected classroom training... training specific to people's individual needs... in depth training designed by the provider's specialist dementia nurse.
The registered manager led by example and had developed a staff team who were proud to work at the service... feedback about the registered manager, leadership team and culture they fostered was overwhelmingly positive.
Companionship team supported bucket list e.g. horse drawn carriage ride, sailing, race car; Bollywood dance teacher regular visitor; music therapy improved motor skills and built friendships.
Staffing levels are good with a relaxed feel, but no details on staff staying long-term or use of agency workers.
People and their relatives told us they felt there were enough staff to support people safely. During the inspection we saw people were supported in a timely way and staff did not appear rushed. There was a relaxed atmosphere.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp