Working at St Catherines Residential Care Home
328 Boldmere Road, Sutton Coldfield, B73 5EU
Operated by Kathline Ltd
22 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Supportive management, positive staff culture and improved activities, but training gaps and unsigned medication records need attention."
Safety & Risk
4/10
!
There were several gaps where staff had not signed medication administration records (MAR) to confirm people had received their prescribed creams... Two staff had not completed their training in moving and handling.
Staff Culture
6/10
✓
Staff told us 'We can go to [registered managers name and provider name] at any time. They are very supportive... It's a good staff team we all communicate with each other.'
Staffing Levels
5/10
!
People told us there was enough staff around... Relatives told us that staffing levels seemed satisfactory. One relative told us 'Quite a lot of staff have left over the last six months so there is only just enough staff... some agency staff were currently used.'
Training & Dev
4/10
!
Two staff had not completed their training in moving and handling... the registered manager had not ensured this was done in a timely manner.
Management
6/10
✓
The registered manager was visible and spent time talking to people and staff. Staff told us '[Registered manager's name] is really supportive and you can go to them at any time.'
Programmes
6/10
✓
There had been a lot of improvement made on the provision of activities... activity staff member organised a range of different activities... walks out and visits to the local shop... parachute game.
Points to consider
Training has gaps in basics like safe moving and handling and was not completed on time.
Two staff had not completed their training in moving and handling. The registered manager had not ensured this was done in a timely manner.
Medication records often not signed even though creams were applied.
There were several gaps where staff had not signed medication administration records (MAR) to confirm people had received their prescribed creams.
Staffing is only just enough with some agency workers and recent staff leaving.
Quite a lot of staff have left over the last six months so there is only just enough staff on at the minute... some agency staff were currently used.
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews