Working at St Catherines Nursing Home
Spring Road, Letchworth Garden City, SG6 3PR
Operated by Grovewell Estates Limited
39 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Hands-on management, strong training and a happy supportive team, but agency staffing and basic activities hold it back."
Safety & Risk
7/10
✓
People were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. People received their prescribed medicines safely.
Staff Culture
8/10
✓
Staff told us they felt well supported and were very happy working at the service. Staff liked working for the service.
Staffing Levels
6/10
✓
The provider employed enough staff to make sure they could meet people's assessed needs. This included enough staff to offer flexible support to people to meet their preferences.
Training & Dev
8/10
✓
Staff received training in a wide range of topics, such areas as dementia and end of life care... from external specialists, such as the local hospice, and from 'champions' who were staff members trained in key areas.
Management
8/10
✓
The registered manager and senior team were 'hands-on' managers who led by example. The registered manager told us they spent some time each week working alongside staff and providing direct care to people.
Programmes
6/10
✓
People told us there were a variety of things to do each day. For example, chair exercises in the morning and bingo in the afternoon... We've been out to lunch with the school children, the Salvation Army and children's carols.
Points to consider
Staffing is adequate but nothing special, with some agency workers covering shifts.
We spoke with... two care workers (one of whom worked for an employment agency)
Activities are regular with variety like bingo and community outings, but no specialist programmes or staff trained in therapeutic approaches.
A staff member was responsible for events... chair exercises... bingo... out to lunch with the school children, the Salvation Army and children's carols.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews